Contact

Write to us

For questions about the app, feedback, error reports or data protection enquiries, you can reach us by email.

Email: contact@mylocalsafe.eu

Note: The data transmitted by email will be processed solely to handle your enquiry in accordance with our privacy policy.

Before you write

Please take a look at our FAQ first — many common questions are already answered there. This saves you waiting time and us time for individual support requests.

Particularly useful are the FAQ sections on:

• Autofill issues (especially with Chrome)
• Migration to a new smartphone
• Biometrics and fingerprint authentication
• CSV import from other password managers

Helpful for support requests

To help you as quickly as possible, the following information is useful:

• Android version of your device (Settings → About phone)
• Device model (e.g. Samsung Galaxy A53)
• MyLocalSafe version (Settings → App info)
• Description of the problem and when it occurs

Important: Never send us your passwords, master password or sensitive data. We never need these for support.

Postal address

More details can be found in the imprint.